Quality as a factor of success

The competitive component of quality is becoming increasingly important alongside the factors of cost and time. The change from a seller’s to a buyer’s market, which can be observed in the majority of economic sectors, have contributed to this, as has globalization.

In this context, quality improvement does not only mean product quality, but also improvements in internal processes. After all, improvements in this area ultimately lead to higher product quality and better customer satisfaction.

Here is a small excerpt:

• Prefabrication – sheet metal production: Material supply areas have been optimized.
• Equipment production: More precise coordination of deadlines with final inspection and dispatch.
• Warehouse – goods receiving: Labeling and storage of BMT pressure containers was optimized
• Electrical department: Material delivery by the warehouse takes place in plastic containers, thus protecting the components
• Machining: Staff training in quality awareness. Purchase of new transport containers.
• Thick sheet metal: Order papers and documentation run with each pressure container and are color-coded.
• Mechanical engineering: Assembly production is expanded.
• All departments: Prompt order picking, better communication between upstream and downstream departments, continuous processing of stock parts, avoidance of repeat errors.

In the long run, our company can only survive in the global market if quality and customer satisfaction are in the foreground.

Christian Killermann, Production Supervisor

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